If you receive a damaged or defective item, please contact us within 24 hours of receiving the goods.
Please supply your order number from your original confirmation email, as well as a description of the damage or defect, along with your e-mail address and phone number. Once we receive all the necessary information we will send a replacement product after we receive the original item(s) back or we will authorise for the return of the goods and arrange a credit towards your next purchase. When returning the products, please pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories if any.
Pablo & Rusty's is proud to offer our customers quality products. However, should a product be faulty please contact us at firstname.lastname@example.org.
Please note: we do not offer returns or exchange on coffee beans or tea leaves as these products are subject to extensive Quality Assurance testing before packing and dispatch.